Payment, Delivery & Returns
Age Restrictions Policy: Sorry but we are not able to Sell or Supply any Transformation products to any person under the age of 21 years. By purchasing from our shop or placing an order by telephone or online, you are confirming that you are at least 21 years old.
Payment
We accept the following payment methods:
- VISA CREDIT & DEBIT CARDS
- MASTERCARD CREDIT & DEBIT CARDS
- AMERICAN EXPRESS
- INTERBANK TRANSFERS ( SEE BELOW )
- STERLING CHEQUES DRAWN ON UK BANKS ONLY
- CASH (by registered or recorded post only)
- POSTAL ORDERS ( UK ONLY )
Sorry but we can no longer accept any Foreign Currency Cheques, or Money Orders
How can I order without a credit card?
Browse the site as normal, adding items to your shopping cart, then choose PRINT OUT YOUR ORDER from the shopping cart screen.
You can then post your order to us, along with your preferred form of payment - for example, a personal cheque, banker's draft, postal order
All cheques, cash, postal orders and banker's drafts must be made payable to “SERCUS LIMITED”. UK Banks Only
Sorry but we can no longer accept any Foreign Currency Cheques, or Money Orders
Interbank Transfers
Here are our bank account details:
- Name of Bank: Barclays Bank
- Address: P.O. Box 1330, Flint, United Kingdom, CH6 5WJ
- Account Number: 83515192
- Sort Code: 20-25-69
For payments in £ (GBP, pound sterling):
- IBAN number: GB26BUKB 2025 6983 515192
- SWIFTBIC number: BUKBGB22
For payments in € (EUR, euro):
- IBAN number: GB74BUKB 2025 6989 0654 44
- SWIFTBIC number: BUKBGB22
Non-website orders
In some circumstances (for example, when ordering an item from our catalogue that isn't on the website), you may wish to contact us directly instead of ordering via the Transformation website.
Please contact us and we will help you to place your order using the same security level as our online checkout. Please DO NOT send your credit card details by email - this is not secure.
Delivery
How long will my order take to arrive?
We dispatch 96% of all orders within 24 hours. The delivery time taken, depends on your location and the method of delivery chosen, we will do our very best to deliver your parcel to you safely, discreetly and as quickly as possible. Due to the Worldwide Customs Clearance in your country you may experience some delay to the delivery of your order. Rest assured we will do our utmost to ensure any delay is minimalised.
UK (excluding Channel Islands):
- 1st Class Royal Mail – 1 to 2 days
- UPS Express – Next day*
- Orders qualifying for Free deliveries, order sent by 1st Class Royal Mail
*Excludes Saturdays. Order must be placed before 2pm for next day delivery.
EU and all Channel Islands:
- 1st Class Royal Mail – 12 to 21 days
- Premium Express – 6 to 12 days (your tracking details available on request)
- Orders qualifying for Free deliveries, order sent by 1st Class Royal Mail
USA and Canada:
- 1st Class Royal Mail – 7 to 28 days
- Premium Express – 10 to 14 days (your tracking details available on request)
- Orders qualifying for Free deliveries, order sent by 1st Class Royal Mail
All other countries:
- 1st Class Royal Mail – 14 to 28 days
- Premium Express – 10 to 18 days
- Orders qualifying for Free deliveries, order sent by 1st Class Royal Mail
Rest assured All parcels are securely wrapped and contain no exterior clue as to their contents. We have shipped to nearly every country in the world, so no matter where you are, you can buy with confidence.
Click and Collect
UK customers can order goods online and have their order delivered to the Transformation shop in Manchester for collection.
If you wish to collect from our Manchester store. follow our online checkout process and select COLLECTION FROM STORE as your delivery option. There is no charge for this service.
Our high stock levels ensure speedy and efficient service. We take your privacy very seriously - we will NEVER pass on your details to any third party, and our security system and privacy policy ensure complete confidentiality and safety.
Our address: 428 Bury Old Road, Prestwich, Manchester, M25 1PR
Collection times: 9am to 3.30pm, Monday to Friday (excluding bank holidays)
Are parcels sent discreetly?
Yes, all of our goods are sent in plain packaging with no indication of the actual products enclosed.
The return address on the back reads 'Sercus Ltd', followed by our UK head office in Manchester
How will the order be shown on my credit card statement?
Your credit card statement will show a payment to Sercus Ltd.
All cheques should be made out to Sercus Ltd.
Returns and Refunds
Transformation offer a 100% guarantee on EVERY single product we supply. If you are unhappy with any product you receive, simply return it unopened and unused within 28 days for a full refund.
In the event of a product or item being faulty, defective items will be replaced with a similar or alternative item.
Note for US customers: Please do not return goods via UPS Delivery. If you have any queries, please contact us for more information.
If you need any more information, please do not hesitate to call our customer service department on 0161 773 4477 in the UK or 0044 161 773 4477 from other countries.
UK- Brexit
Customers outside of the United Kingdom may be subject to local customs fees and/or import duties and taxes, which are levied once an order reaches your country.
We do not cover any additional charges for customs clearance, these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation.